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Privacy Policy

Last Updated: June 25, 2026

At Candlewood Fencing, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at candlewoodfencing.com or enroll in any of our programs at our Norwalk or Newtown, Connecticut locations.

1. Information We Collect

We may collect the following types of information:

Personal Information:

  • Full name
  • Date of birth (for minor participants)
  • Email address
  • Phone number
  • Mailing address
  • Emergency contact details
  • Medical or health information disclosed for safety purposes

Payment Information:

  • Credit/debit card details (processed securely through third-party payment processors — we do not store full card numbers on our systems)
  • Billing address

Website Usage Information:

  • IP address
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website
  • Cookie data

2. How We Collect Information

We collect information in the following ways:

  • When you register for a class, camp, clinic, or membership online or in person
  • When you complete a liability waiver or membership agreement
  • When you contact us via phone, email, or our website contact form
  • When you sign up for a free trial class
  • Automatically through cookies and analytics tools when you browse our website

3. How We Use Your Information

We use the information we collect to:

  • Process enrollments, memberships, and payments
  • Communicate with you about class schedules, updates, and promotions
  • Ensure the safety of all participants by maintaining health and emergency contact records
  • Respond to inquiries and provide customer support
  • Improve our website and services
  • Send administrative notices such as billing reminders and policy updates
  • Comply with legal obligations

We will only contact you for marketing purposes if you have opted in or have an existing relationship with us. You may opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • With trusted third-party service providers who assist us in operating our website or conducting our business (such as payment processors, email platforms, and registration software), under strict confidentiality agreements
  • If required by law, court order, or government authority
  • To protect the rights, safety, or property of Candlewood Fencing, its staff, or members
  • With your explicit written consent

5. Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand how visitors use our site so we can make improvements.

You can disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website.

6. Data Retention

We retain your personal information for as long as your membership or enrollment is active, and for a reasonable period thereafter as required for legal, accounting, or safety purposes. When your data is no longer needed, it is securely deleted or anonymized.

7. Children’s Privacy

We collect information about minors solely for the purpose of program enrollment and safety. All information about participants under the age of 18 is provided by a parent or legal guardian, who consents on the child’s behalf. We do not knowingly collect personal information from minors through our website without parental consent.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These include secure payment processing, restricted staff access to personal data, and regular review of our data practices.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

9. Third-Party Links

Our website may contain links to third-party websites such as JotForm, Instagram, and Facebook. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

10. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to any legal obligations we may have to retain it
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our website or services following any updates constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Norwalk: 2 Broad Street, Rear, Norwalk, CT 06851 | 631-459-4336
Newtown: 31 Pecks Lane, Unit 7, Newtown, CT 06470 | 203-587-8211
Website: candlewoodfencing.com/contact

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